Refund policy

At Hemsworth Homestead, our #1 priority is serving and satisfying our customers!

Due to the nature of our products and for hygiene reasons, we cannot accept returns (see below for possible exceptions). No refunds will be given unless there was a mistake or overage in the charges on your order. If you are not satisfied with your products, we can offer a store credit. We have a 14-day policy, which means you have 14 days after receiving your item to request a store credit - must be requested via email.

**Note: Items that may melt in transit (body butters, lotion bars, lip balms, and salves) are not recommended to be purchased during warmer weather, which can vary due to the region you live in. These items cannot be returned or refunded because of melting. Please do not leave your package out in the weather.

To start a help request, you can contact us at info@hemsworthhomestead.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo evidence of damage may be required to receive a store credit.

Exceptions / non-returnable items

Most of our items cannot be returned, like personal care goods and beauty products. Unused, new, and undamaged home good products (like cleaning brushes or soap dishes) may be returned at the customer's expense. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot give refunds/store credit on sale items or gift cards.

Refund/Store Credit Process

We will notify you once we’ve received your help request, and let you know if it was approved or not. If approved, you’ll be automatically sent a store credit in the form a gift certificate to the email provided within 10 business days.

If you are receiving a refund due to overages or mistaken charges, they will be posted to your original payment method within 10 business days.

If more than 15 business days have passed since we’ve approved your help request, please contact us at info@hemsworthhomestead.com.